Author: David Hirning
Featured
-
AI at scale: How we’re transforming our enterprise IT operations at Microsoft
Running an IT operation at a global scale is a daunting task, even for Microsoft. Comprised of millions of connected devices and virtual networks, our complex IT infrastructure places high demands on our staff and resources worldwide. That’s where the promise of AI transformation comes in. We at Microsoft Digital, the company’s IT organization, have Read More
-
Supercharging our internal communications at Microsoft with Viva Engage
With more than 200,000 employees located in offices around the world, an organization the size and complexity of Microsoft will always face challenges in creating a tight-knit culture of trust and community. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this Read More
-
Moving from a ‘Scream Test’ to holistic lifecycle management: How we manage our Azure services at Microsoft
Nearly a decade ago, as we began our journey from relying on on-premises physical computing infrastructure to being a cloud-first organization, our engineers came up with a simple but effective technique to see if a relatively inactive server was really needed. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies Read More
All posts by David Hirning
-
Accelerating employee services at Microsoft with the Employee Self-Service Agent
Microsoft is a huge and complex organization, with more than 200,000 full-time employees working in hundreds of locations around the world. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a…
-
Reimagining campus support at Microsoft with the Employee Self-Service Agent
Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to and around different buildings, hosts visitors, and occasionally must deal with a facilities-related service request.…
-
Making transportation seamless and efficient with the power of data and AI at Microsoft
It’s full speed ahead for the future of transportation at Microsoft. Five years ago, as a global pandemic shut down offices and commuting ground to a halt, Microsoft took the opportunity to overhaul the technology underpinning its transportation services. The…
-
Modernizing IT infrastructure at Microsoft: A cloud-native journey with Azure
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. At Microsoft, we are proudly a cloud-first organization: Today,…
-
Five principles that guided our network journey to Microsoft Azure and the cloud at Microsoft
At Microsoft, we operate one of the world’s largest IT infrastructures. So, when we embarked on the journey nearly a decade ago to move from a primarily on-premises network of physical servers to one that now operates almost entirely in…
-
Transforming our approach to patch management at Microsoft
Computer security updates, commonly referred to as “patches,” are a crucial aspect of the IT operations of every large organization today. As a global software company with more than 230,000 employees worldwide, we at Microsoft are no different. Engage with…
-
Five ways we’re getting more out of Microsoft Teams in the era of AI and Microsoft 365 Copilot
Microsoft Teams has become so integral to the way we work here at Microsoft, it’s hard to believe that this “chat-based workspace” product has existed for less than a decade. The application was first launched in 2017. Engage with our…
-
Digitally transforming Microsoft: Our IT journey
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. The digital transformation of Microsoft spans the entire personal…